RESETTING VCENTER SINGLE SIGN ON MASTER PASSWORD

If you receive the following error when trying install the web client on vCenter 5.1 you can reset the password.

Could not connect to vCenter Single Sign-On. Make sure that theLookup Service URL points correctly to the vCenter Single Sign

or an error stating the credentials are invalid do the following:

  1. Login as an administrator to the vCenter SSO server.
  2. Click Start > Run, type cmd, and click OK. The Command Prompt window opens.
  3. Navigate to the directory SSOInstallDirectory\utils. By default, the installation directory isC:\ProgramFiles\VMware\Infrastructure\SSOServer\utils.
  4. Run this command:rsautil reset-admin-password
  5. Enter the master password when prompted.

If resetting here gives you this error  ERROR: Key [com.rsa.db.msserverinstance] is not defined

do the following  and then repeat the above process to reset using a new password

  • Ensure that you are using a new password.
  • Update the com.rsa.db.msserverinstance property in the jndi.properties file for Single Sign On:
    1. Open the jndi.properties file using a text editor.Note: By default, the jndi.properties file is located at:
      • vCenter Server installed on Windows – C:\Program Files\VMware\Infrastructure\SSOServer\webapps\ims\WEB-INF\classes\
      • For vCenter Server Appliance 5.1 – /usr/lib/vmware-sso/webapps/ims/WEB-INF/classes
    2. Add this entry to the file:com.rsa.db.msserverinstance=instance

      Where instance is the RSA database name. The default instance name is:

      • vCenter Server installed on Windows – com.rsa.db.msserverinstance=RSA
      • vCenter Server Appliance 5.1 – com.rsa.db.msserverinstance=ssodb

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